Returns, Refunds and Cancellation

Effective and last updated: November 1, 2026

Contact us with your order reference before returning an item or requesting a cancellation. Your written order must disclose any applicable voluntary return window, conditions, return address, shipping responsibility and charges before you authorize payment. Statutory rights always take priority.

Before the supplier purchase

Our existing purchasing policy permits cancellation without a purchasing cancellation charge before we buy the goods. Tell us immediately so we can stop the purchase. A separate sourcing or custom-service engagement must state its own agreed work and cancellation terms before it begins; a sourcing credit is not an unconditional cash-refund promise.

After supplier purchase, before international shipment

Ask us to check whether the supplier can cancel, accept a return, exchange or remedy a discrepancy. Supplier availability, return conditions and completed work affect voluntary cancellation options. We will explain any proposed deduction and the costs actually incurred or recoverable before proceeding. Goods, domestic shipping or customization costs are not automatically forfeited merely because payment was made.

If photos show a discrepancy, raise it before approving dispatch. We will discuss the available options and any further checks. Photo approval does not waive claims for hidden defects, misdescription or other protected rights.

Change-of-mind returns after delivery

There is no single advertised change-of-mind return period across all products purchased through this service. Availability must be confirmed for the particular supplier and item before payment. Do not assume an international change-of-mind return is available. Where offered, the written order must specify the deadline, item condition, authorization process, return destination, shipping payer and any disclosed restocking charge. Custom or regulated items may have restrictions, subject to law. No later website revision can remove a return promise already made to you.

Damaged, defective, incorrect or missing goods

Email services@buytcn.com with your order reference, a description, relevant photos and packaging or tracking details. Keep packaging where practical so the supplier or carrier can investigate. We will review the order, the agreed checks and the applicable supplier, carrier and legal remedies, which can include repair, replacement, refund or another lawful resolution. Insurance exclusions or a supplier’s no-return statement do not override a mandatory remedy owed by BuyTCN.

Report issues promptly so evidence and carrier deadlines can be preserved. This page does not impose an artificial short deadline that removes a statutory claim. Optional cargo insurance is subject to its disclosed coverage and claim conditions; it is not a guarantee of payment and is not required to exercise consumer rights.

US orders that cannot ship on time

Where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, we must have a reasonable basis to ship by the stated shipment date or, if none is stated, within 30 days after receiving a properly completed order. If we cannot meet the applicable time, we will provide the required delay notice and an option to cancel for a full, prompt refund for the unshipped merchandise. We use affirmative agreement for a revised delay; if it is not obtained by the applicable deadline, the affected order is canceled and refunded as required by law. Supplier restrictions do not override these obligations.

Refund handling

We confirm in writing the approved amount, any lawful and agreed deductions, payment route and processing steps. Refunds required under the FTC merchandise rule are processed within the applicable legal deadline, generally seven working days after cancellation for payment methods other than seller-provided credit. A refund owed in money will not be replaced with store credit without your agreement where the law requires a monetary refund. Bank or payment-provider posting times may be additional.

A discretionary refund review does not postpone a mandatory refund deadline. You retain lawful rights to dispute a payment with your provider. Do not publish full account or card details when requesting assistance.

Return destination

Request written return authorization and the appropriate destination before sending goods. The BSHINE LLC published address in Montana is not designated as a merchandise-return warehouse. We will identify the appropriate return location, shipping responsibility and any customs instructions for the particular return.

Questions or requests: services@buytcn.com or WhatsApp +86 153 8759 2595. Include your inquiry or order reference, but do not send passwords or full payment-card details.